In accordance with the legal provisions in force, the Customer has a period of 14 DAYS from receipt of the Product to exercise their right of withdrawal from the Seller, without having to justify reasons or pay a penalty, at the end of an exchange or refund, provided that the Products are returned in their original packaging and in perfect condition within the 14 DAYS following notification to the Seller of the Customer's decision to withdraw .
Returns are to be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be returned to the market in new condition, accompanied by the purchase invoice.
Damaged, soiled or incomplete Products are not taken back. The right of withdrawal can be exercised online, using the withdrawal form available on the website https://novelties-shop.com , in which case an acknowledgment of receipt on a durable medium will be immediately communicated to the Customer by the Seller, or any other declaration, unambiguous, expressing the desire to retract.
In the event of exercise of the right of withdrawal within the aforementioned period, only the price of the Product (s) purchased and the delivery costs are reimbursed; the return costs remaining the responsibility of the Customer.
The exchange (subject to availability) or refund will be made within 14 DAYS from the receipt by the Seller of the Products returned by the Customer under the conditions provided for in this article.